Consumer defensive



33 Avenue Emile Zola 

Boulogne-Billancourt, 92100 


T: +33 1 64 50 50 00



Dow Jones Sustainability Indices




Bertrand Swiderski






SECTIONS :  Sustainability    Evaluation  •  Progress  •  Watch  •  Overview

Company Activity

A global leader in food retail: Carrefour operates more than 12,000 stores and e-commerce sites in more than 30 countries. Carrefour is a multi-local, multi-format and omni-channel retail Group that employs more than 360,000 people worldwide. They generated 84.91 billion euros in sales under its banners in 2018. Every day, Carrefour welcomes around 13 million customers around the world and is actively committed to quality and to more sustainable trade.

An international retailer: A pioneer in countries such as Brazil (1975) and China (1995), the Group now operates in three major markets: Europe, Latin America and Asia. Carrefour’s presence in more than 30 countries generates 53% of its sales outside France.

A force in local economic development: Everywhere it operates, the Carrefour Group demonstrates its commitment to local economic growth. Carrefour always gives priority to recruiting people who live locally, and to training managers and staff on site.

Very often, the Carrefour Group is the premier private employer in the countries in which it operates. This is obviously the case in France – where the group was founded – but it also holds true in countries such as Brazil, Argentina and Italy. At the same time, the Group gives priority to local supply chains. 73% of all its food products come from local suppliers in the countries in which it operates.

Company Sustainable Activity


  • 69 – The score assigned to Carrefour in 2018 by RobecoSAM, which assesses CSR performance at 3,400 listed companies. That score put Carrefour among the top 5 global retailers in the Dow Jones Sustainability Index World (leading global index)
  • 500 – As part of Carrefour’s efforts to combat food waste, Carrefour has extended the use-by dates and extended or eliminated the best-before dates on 500 own-brand products.
  • –31% – Carrefour has reduced its greenhouse gas emissions by 31% since 2010, in line with its target of an overall decrease of 40% by 2025 and 70% by 2050
  • 200 – Carrefour lorries in France run on biomethane, a green fuel produced using food waste from stores. The Group plans to have a fleet of 400 lorries in 2019.
  • 2x –  The first French retailer to launch an own-brand vegetarian product range, Carrefour will double its selection of vegan products in 2019
  • 95% of fruits and vegetables sold in French stores will be produced in France by 2019 onwards
  • 30 Bio experience concepts will be rolled out to hypermarkets in 2019.

Supporting producersCarrefour Taiwan is supporting more than 50 producers to switch to organic methods and has committed to providing the same support to 100 producers between now and 2022.

Making dietary products and health food more widely available: Carrefour is the first retailer in Brazil to offer gluten-free, sugar-free and lactose-free own-brand product ranges at prices that are affordable

Making organic foods accessible to all: In Italy, Carrefour guarantees that the price difference between organic food products and conventional products will not exceed 20%.

Expanding agro-ecology: Carrefour Spain created a Quality Line for agro-ecological oranges that are grown without synthetic pesticides and preserve biodiversity. In total, Carrefour has launched nine agro ecological Quality Lines and is working to expand the policy still further.

Setting up high-quality supply channels: Carrefour founded the Vărăşti farming cooperative, which is made up of 100 local farming families and delivers more than 5,000 tons of vegetables each year to Carrefour’s hypermarkets in the country.

→ Carrefour have banned the use of all controversial substances in their products. In 2018, Carrefour eliminated 100 food additives from its own-brand products. The Group has implemented the same policy in Belgium, Spain and Italy

→  Reducing or eliminating chemical pesticides: The Carrefour Quality Lines are gradually implementing agro-ecological practices that include eliminating synthetic pesticides, protecting pollinators, and supporting biodiversity. Carrefour has already substantially reduced chemical pesticides in nine pilot lines.

Protecting marine ecosystems: In 2007, Carrefour stopped selling several threatened species of fish. The Group gives preference to abundant species and MSC and ASC-certified fish from responsible fisheries and aquaculture.

→ Preserving biodiversity: Since 2007, Carrefour France has partnered with 16 organic farmers to distribute fruits and vegetables grown from farmers’ seeds not listed in the official European catalogue. In so doing, they are taking a stand against the standardization of seeds, flavor and living things: 90% of our fruit and vegetable varieties have disappeared in less than a century

Combating deforestation: As part of its 2020 Sustainable Forests plan, established in partnership with the WWF, Carrefour has set up advanced traceability systems in Brazil for beef to ensure that no own-brand products directly or indirectly cause deforestation.

Supporting the switch to organic farming: The Carrefour Foundation and Polish NGO AgriNatura have forged a partnership to support 20 market gardeners in the Wielkopolska region as they switch over to organic methods. The initiative will serve as a pilot scheme for the roll-out of organic farming throughout the region as part of the “Broadening Access to Organic Produce” program developed by AgriNatura.

Ensuring animal welfare: In partnership with Welfarm, Carrefour is developing product ranges that meet strict specifications in terms of animal welfare. In Europe, Brazil and Taiwan, for example, Carrefour is discontinuing the sale of own-brand eggs from caged chickens, with the aim of eliminating them completely by 2025.

Tackling food waste: From April 2019, the Too Good To Go app will allow customers in France’s 1,022 Carrefour Market stores to take advantage of low prices on products close to their expiry dates. Every day, baskets of products made up by the Carrefour teams will be offered for sale via the app and users can then collect these products from stores

Promoting charitable organic production: The Carrefour Foundation funds and supports the Réseau des Jardins de Cocagne, the network behind the creation of more than 100 charity gardens across France. These kitchen gardens employ people seeking a foothold in the job market. They produce organic fruit and vegetables, which are sold via short supply chains in the form of charity boxes at affordable prices to low-income families.

Introducing green remuneration: To manage its CSR and food transition activities, Carrefour has introduced a composite index comprising 17 indicators covering 4 areas: products (sales of organic products, sustainable fishing, sustainable forests, etc.), stores (reduction in CO2 emissions, food waste, etc.), customers, employees. Every year, the Group’s performance against these 17 goals is audited by an independent body and then made public. The results obtained are used in calculating the remuneration paid to managers. 

Promoting the “eating well” concept:  The Carrefour Foundation and the China Youth Development Foundation have devised an original program known as “One store, one school, one farm.” The aim is to raise children’s awareness of the importance of a healthy, balanced diet. More than 3,000 Chinese pupils have attended gardening and agricultural workshops on a farm, followed by baking and nutrition lessons in a nearby Carrefour store, giving them the chance to learn about the various aspects of eating well. Forty stores were involved in the project in 2018. Over the next three years, it is set to be extended to another 100 stores, 50 schools and 50 farms. 

Tackling violence against women: In October 2018, Carrefour and the UNI Global Union renewed their global agreement to promote social dialogue, diversity, and protection of basic rights and principles in the workplace. They enhanced the agreement by adding a shared commitment to combat all forms of violence against women at work.

Achieving gender equality in the workplace:  Carrefour is working towards Gender Equality European and International Standard (GEEIS) certification, which evaluates the efforts taken to achieve gender equality in the workplace. Carrefour has earned GEEIS certification at Group level and in seven countries (Argentina, Brazil, Spain, China, France, Italy and Romania). Goal: 100% of countries certified by 2020.

Integrating people with disabilities: In Europe, Carrefour has increased the number of people with disabilities it employs by 20% in five years. This has been achieved through a proactive inclusion policy followed in each country. With its policy, Carrefour Spain was named the best European company for including people with disabilities(1). In France, more than 6% of employees in Carrefour hypermarkets and supermarkets are disabled workers. This is higher than the legal threshold, as part of company agreements that have been regularly reinforced over the last twenty years. Worldwide, the Group employs more than 12,000 people with disabilities, representing 3.4% of its workforce. The goal is to increase this to 4% by 2025.

Carrefour made a partnership with Loop, the french marketplace for zero-waste. Their products will be delivered in durable, returnable containers, which the delivery personnel will pick up after use. Containers will then be cleaned, sterilized, etc. and back in the loop 


  • BREEAM environmental performance certification     → 15 centers has been certified (13 in France and two in Spain)
  • 5 sites hold BREEAM-In-Use certification in France (11 more sites are applying)

Sustainable Development Goals


Our action plan:

  • Eliminate raw materials produced via deforestation in Carrefour brand products
  • Reduce or eliminate plastic packaging by 2025 
  • Minimize food waste by 2025 by recovering all waste generated by stores 
  • Reduce water and energy consumption, and greenhouse gas emissions 

Our objectives:

  • Every year, achieve 100% of Carrefour’s CSR & Food Transition Index, which measures performance on 17 environmental and social priorities. 
  • In 2018, 104% of the index was achieved.

Carrefour has set clear objectives and keeps tracking them. Despite their lack of certificates, Carrefour is dedicated to changing their environment for the benefit of all. Three rating agencies: ROBECOSAM, VIGEO EIRIS, and CDP have recognized those efforts, therefore they are rated a B.


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