Crédit Agricole






50 avenue Jean Jaurès 92 120 Montrouge

Phone: +01 57 72 90 45




  • Forbes Global 2000 2021 – #117
  • Forbes World’s Best Banks 2021
  • Forbes World’s Best Employers 2020 – #486




Renata Jungo Brüngger



  • Highest possible national long-term rating in Ukraine “AAA” in the FITCH rating
  • Long -term rating of issuer’s default stability (IDR) in foreign currency “B” in the FITCH rating
  • TOP 3 most reliable banks in Ukraine according to Dragon Capital
  • #2 in overall rating by Euromoney
  • #1 in “Family Office Services” nomination by Euromoney
  • #3 in “Research and Asset Allocation Advice” category by Euromoney
  • #1 in the “Car Loan” nomination by the Financial Club
  • #7 in the the overall rating of “50 Leading Banks of Ukraine” by the Financial Club
  • Larysa Bondarieva is among TOP-5 corporate bankers in Ukraine by the Financial Club
  • Galyna Zhukova is among Top 5 retail bankers in Ukraine by the Financial Club
  • #4 most financially resilient Ukrainian banks by results of Q3 2020 in the Minfin portal rating
  • TOP-26 best employers of Ukraine in Vlast Deneg rating
  • “We Care!” among the TOP-25 CSR programs in Vlast Deneg rating
  • TOP-25 best international companies in Ukraine in Vlast Deneg rating
  • Top 50 best employers of Ukraine according to Forbes Ukraine
  • “Agro School” project is recognized as the “Best Leadership Development Program” in HR-Brand Ukraine Award
  • “We Care!” program is shortlisted in the category “Fighting COVID-19” in Partnership for Sustainability Award


  • Highest possible national long-term rating in Ukraine is AAA in FITCH rating
  • Long-term rating of issuer’s default stability (IDR) in foreign currency “B“, outlook is stable in FITCH rating
  • TOP-3 in the nomination “Agrarian Bank” in Business Magazine rating
  • TOP-5 most reliable banks by Dragon Capital
  • #1 Consensus Economics 2018 Forecast Accuracy Award for Ukraine
  • The Best Saving Bank for business by Financial Club
  • #1 in Social Impact Investing by Euromoney
  • TOP-5 in sub-categories “Ultra High Net” and “Super Affluent” by Euromoney



Report created by Kavita Kripalani

Crédit Agricole

SECTIONS :  Sustainability  Targets   Evaluation  •  Key Points  •  Overview

Company Activity

Crédit Agricole SA engages in the provision of banking and financial services. It operates through the following segments: French Retail Banking – Regional Banks, French Retail Banking – LCL, International Retail Banking, Savings Management & Insurance, Specialized Financial Services, Corporate & Investment Banking, and Corporate Centre. 

The French Retail Banking – Regional Banks segment provides banking and financial services for individual customers, farmers, small businesses, corporate and local authorities. The French Retail Banking – LCL segment offers asset management, insurance, and wealth management products. 

The International Retail Banking segment covers foreign subsidiaries and investments that are involved in retail banking. The Asset gathering segment offers: asset management activities, asset servicing for institutions, life insurance, and personal insurance, property and casualty insurance, credit insurance activities, and private banking activities conducted mainly by CA Indosuez Private Banking and by Crédit Agricole subsidiaries. 

The Specialized Financial Services segment provides consumer financing services and specialized financial services such as factoring and leasing, also handling the group subsidiaries which provides financial products and services to individual customers, small businesses, corporates, and local authorities in France and abroad. 

The Large customers segment operates in capital markets, investment banking, and financing activities. The Corporate Center segment involves central body function, asset and liability management, and results of the private equity business and various companies of the group. 

The company was founded on November 5, 1894, and is headquartered in Montrouge, France.

Company Sustainability Activity

Building on its desire to integrate CSR into all of its strategy, the Crédit Agricole SA Group adopted in 2019 a company purpose  “To act every day in the interest of our customers and of society.” translated by the new Group Project “Ambitions 2022 ”.



Co-founder member

  • Green Bonds Principles since 2014 
  • Portfolio Decarbonization Coalition since 2014 
  • Mainstreaming Climate Action Within Financial Institutions since 2015 
  • Catalytic Finance Initiative since 2015 
  • French Business Climate Pledge since 2015 
  • Association (Low carbon building) since 2015
  • Finance for Tomorrow since 2017

CSR Achievements Recognized by Stakeholders

  • For more than 10 years, their CSR activities have been recognised by the stakeholders. Independent rating agencies graded Crédit Agricole as leading.
  • Rating result A in the ESG achievement of Morgan Stanley Capital International (MSCI)
  • Rating result A1 for the integration of ESG factors into strategy, business activity, and risk management, as well as solid results with sustainable value for its customers and stakeholders of Vigeo Eiris
  • Rating result Prime from ISS-Oekom
  • Rating result A from Carbon Disclosure Project
  • Represented in the British index FTSE4Good for the last few years
  • Represented in the index NYSE-Euronext for the last few years: Europe 120, Eurozone 120



  • 1st provider of financing to the French economy (€707bn loans outstanding in retail banking) 
  • 1st European asset manager (€1,729bn assets under management) 
  • 1st insurer in France

Shareholders and Investors

  • Crédit Agricole Group revenues: €34bn
  • Crédit Agricole S.A. market capitalisation: €30.1bn 
  • Crédit Agricole S.A. net income: €3.8bn
  • €0.80/share distributed to shareholders, with a scrip dividend option 


  • 80% participation rate in the Engagement and Recommendation Index (ERI) 
  • 5,383 hired on permanent contracts 
  • Capital increase reserved for employees with an exceptional 30% discount

Public Authorities and partners

  •  Group procurement: €7.6bn
  • Group taxes and social security expenses: €6.8bn

Civic Society and Environment

  •  €355.9bn of outstanding ESG multi-criteria solutions
  • +57% outstanding green loans portfolio for €11.4bn 
  • Patronage: almost €34.4m for local and regional initiatives
  • Almost 192,000 subscriptions to EKO and LCL Essentiel (entry-level offers)


Collectively Manage Excellence in Customer Relations

  • The human bank offers customers access to an account manager
  • Ensure close relations and empowered teams for customers
  • Mobilise the efforts of the entire bank to achieve customer satisfaction and a flawless customer culture
  • Drive this goal at the highest level, by making the Net Promoter Score (NPS) an evaluation criterion for employees, managers and senior executives
  • Support customers for all their needs, through all channels

Become a Best-In-Class Digital Bank

The omnichannel bank enables customers to access their solutions through the channel of their choice, notably digital, across the entire relationship:

  • Raise all tools and applications to the highest standards in all our markets
  • Be present where their customers are, where they need them: social networks, e-commerce sites, search engines

Offer their Customers a Broad Range of Banking and Non-Banking Services

The universal bank offers solutions to all the current, wealth, or entrepreneurial concerns of their customers:

  • Adapt their offer to new customer uses and societal concerns
  • Provide services and utility to customers for a range of needs


  • 2,640 suppliers of Crédit Agricole S.A. had an EcoVadis rating on 31 December 2020 i.e. close to 68% of suppliers in 2020. The purchasing volume from the sheltered and disability-friendly sector represents €14.3 million for the Group as a whole. 
  • Corporate philanthropy activities in the areas of the fight against poverty and exclusion, support for cultural initiatives, and environmental protection.
  • Crédit Agricole is a major tax contributor in France with an income tax charge of €2,165 million in 2020.
  • The cost of risk reflects the bank’s ability to deliver responsible lending solutions adapted to each type of customer: €707 billion in loans outstanding (French Retail banking).


The company does not disclose this information

UN Sustainable Development Goals

UN SDGs Compliance

SDG 3: Good Health and Well-being

  • Dedicated support for people with disabilities

SDG 4: Quality Education

  • Roadshows and conferences on equity and debt instruments  

SDG 5: Gender Equality

  • 18 gender diversity networks within Crédit Agricole S.A. and its subsidiaries, of which 8 in France and 10 abroad, accounting for 2,600 members, of which close to 20% are men 

SDG 7: Affordable and Renewable Energy

  • Launch of a climate fund to support customers’ energy transition
  • A partnership of CA CF with bicycle, electric motorcycle and solar panel manufacturers

SDG 8: Decent Work and Economic Growth

  • Roll-out of the Youzful platform designed for young people to help them in their career orientation and job search
  • CA CF supported 5,000 people in financial difficulty and launched workshops to educate them about budgeting
  • First issue of social bonds by Crédit Agricole S.A. for €1bn

SDG 9: Industry, Innovation and Infrastructure

  • Simple offers at the best use value/price combination and are adapted to life milestones (e.g.: Youzful platform, Blank, etc.) 
  • Quality services accessible autonomously (website, mobile app) and/or from dedicated and empowered points of contact 
  • Human support at the service of customers: expertise, advice and tailoring 
  • The customer has full control over their data 

SDG 10: Reduced Inequalities

  • Capital increases reserved for employees
  • Raising employee awareness with the organisation of the Diversity month
  • Amundi’s Social Impact fund dedicated to reducing social inequality

SDG 12: Responsible Consumption and Production

  • Charter of responsible purchasing integrated with calls for tenders
  • Supplier Relationship and Responsible Purchasing Label
  • “Responsible purchasing” e-learning training
  • Integration of CSR performance of suppliers
  • Annual Supplier Survey
  • 4th remote meeting with suppliers

SDG 13: Climate Action

  • Creation of the climate transition score to measure the level of commitment and ability of customers to adapt their economic model to the challenges of the climate transition

SDG 16: Pease, Justice and Strong Institutions

  • Roadshows on Governance and ESG 
  • Publication of results, Universal Registration Document, Integrated Report, Shareholder’s Guide 
  • Responsible actions and support moving toward sustainable models: climate strategy, ESG approach, climate transition score 
  • Establishment of commercial or capital partnerships


Crédit Agricole presents their most recent CSR report from 2017-2018. 

Despite having few certificates, awards, and listings, the firm offers a comprehensive report with specific targets and goals for reducing their energy consumption, waste, CO2 emissions, recycling, renewable energy, human rights, and raw material consumption in alignment with the UN Sustainable Development Goals.

Crédit Agricole has made strides to promote sustainability. To see other initiatives, see the Key Points section below. However, the bank has recently been accused of illegally colluding on trades in government bond markets at the expense of their clients. For this reason, their credibility and ethics are highly questionable.

This company has been rated a C

Analyst Outlook: Neutral

Crédit Agricole is clearly pursuing sustainability. Their investment in ESG initiatives and ambitious goals to reduce CO2 emissions are admirable.

However, the lack of certifications and deception of their own clients indicate that they are not yet a leader in sustainability.

Key Points

  • Commitment in the financing of the energy transition: divestment to fully exit the financing of the thermal coal industry by 2030, in the European Union and OECD countries, and the rest of the world in 2040
  • The Swiss competition commission, or Comco, is levying fines of 4.5 million Swiss francs ($5 million) and 2 million francs on Crédit Agricole and HSBC’s French bank respectively, said in a statement. The penalties are part of a sanction for colluding on Euribor reference rates
  • A Group climate strategy, in line with the Paris Agreement and SDGs; its implementation will be certified by an independent body and published based on the recommendations of the Task Force on Climate-related Financial Disclosures (TCFD). 
  • Crédit Agricole Group has set up a Scientific Committee composed of independent experts. 
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