Marriott International



Hospitality & Leisure



10400 Fernwood Road
Bethesda, Maryland
MD 20817
United States

Tel: +1 (301) 380-3000



  • #26 America’s Best Employers 2021, Forbes
  • #127 Best Employers for Veterans 2020, Forbes
  • #28 World’s Best Employers 2020, Forbes
  • #84 World’s Best Employers for New Grads 2020, Forbes
  • #99 Best Employers for Women, Forbes
  • #458 Global 2000 2020, Forbes
  • #44 Best Employers for Diversity, Forbes
  • #100 Just Companies 2020, Forbes
  • #84 Top Regarded Companies 2019, Forbes
  • #197 Growth Champion 2018, Forbes
  • #21 World’s Most Innovative Companies 2018, Forbes
  • #128 America’s Largest Public Companies 2018, Forbes
  • #1 Top 50 Companies for Diversity list 2020, DiversityInc
  • #27 World’s Most Admired Lodging Company, Fortune
  • America’s Best Employers by State 2020, Forbes
  • Global Best Employer 2019, Kincentric (consecutively since 2014)
  • World’s Most Ethical Company 2016, Ethispere
  • Best Companies to Work For 2016, Fortune
  • 25 Best Big Companies to Work For, The Sunday Times
  • Top 50 Employers, Equal Opportunity Magazine
  • Top Corporation for Supporting Women-Owned Businesses, WBENC
  • Top Companies for Executive Women 2016, NAFE
  • Most Innovative Companies in Travel 2016, Fast Company




Denise Naguib


Marriott International’s notable awards and certificates of recognition include:

  • Workplace Excellence Seal of Approval, Alliance for Workplace Excellence
  • Health & Wellness Seal of Approval, Alliance for Workplace Excellence
  • Diversity Champion Award, Alliance for Workplace Excellence
  • Certificate of Recognition: Best Practices Supporting Workers 50+, Alliance for Workplace Excellence
  • Certificate of Recognition: Best Practices Supporting Workers of All Abilities, Alliance for Workplace Excellence
  • Guest Review Awards 2017
  • Conde Nast Readers’ Choice Awards 2017
  • Hotelscombined Recognition of Excellence 2017

See the complete awards and certificates of recognition list here.



Report created by Youmna Abdallah

Marriott International

SECTIONS :  Sustainability    Evaluation  •  Progress  •  Watch  •  Overview

Company Activity

Marriott International is an American multinational diversified hospitality company that manages and franchises a broad portfolio of hotels and related lodging facilities. It engages in the operation and franchise of hotel, residential, and timeshare properties. The company was founded by J. Willard Marriott and Alice Sheets Marriott in 1927 and is headquartered in Bethesda, Maryland, USA. 

Marriott operates through the following business segments: 

  • The North American Full-Service segment includes luxury and premium brands located in the U.S. and Canada.
  • The North American Limited-Service segment comprises select properties located in the U.S. and Canada.
  • The Asia Pacific segment focuses on all brand tiers in the Asia Pacific region.
  • The Other International segment represents its Caribbean and Latin America, Europe, and Middle East and Africa properties. 

Company Sustainability Activity

As a leading lodging company with more than 7,300 properties, Marriott recognizes both its global responsibility and the opportunity to be a force for good, and is committed to creating positive and sustainable impact in all areas it operates.

Inspired by its core values to ‘Serve Our World and Put People First’, in 2017 Marriott launched ‘Serve 360: Doing Good in Every Direction’, a sustainability and social impact platform which includes ambitious goals for 2025, guided by four priority-areas:

  1. ‘Nurture Our World’
    Advancing the resiliency and sustainable development of Marriott’s communities.
  2. Sustain Responsible Operations
    Reducing the company’s environmental impacts, sourcing responsibly and building and operating sustainable hotels, while mitigating climate-related risk.
  3. Empower Through Opportunity
    Ensuring workplace readiness and access to opportunity across its business.
  4. Welcome All & Advance Human Rights
    Creating a safe and welcoming world for associates and travellers alike.

Serve 360 deepens Marriott’s long-standing commitment to communities and the environment, while guiding its efforts globally in the meaningful role they wish to play to support the UN Sustainable Development Goals.


‘Nurture Our World’

Sustain Responsible Operations

  • Generated a 64% food waste reduction generation over four months in 2019.

Empower Through Opportunity

  • Reached its goal of spending $500 million with women-owned businesses in 2019.
  • Ranked #1 on DiversityInc’s 2020 Top 50 Companies for Diversity list.
  • Included over 40% of women in the global top 1,000 leaders of Marriott International.
  • Invested $2+ million in businesses owned by people with disabilities.

Welcome All & Advance Human Rights



Marriott set specific and ambitious Sustainability & Social Impact Goals for 2025, based on an action plan designed as follows:

‘Nurture Our World’

  • By 2025, contribute 15M hours of volunteer service to support its company priorities and community engagement strategy, of which 50% will serve children and youth, including those at risk and disadvantaged, by developing their skills, employability and supporting their vitality
  • By 2025, 80% of its managed hotels will have participated in community service activities
  • By 2025, 50% of franchised hotels will have participated in community service activities
  • By 2025, 50% of all reported volunteer activities will be skills-based

Sustain Responsible Operations

  • Reduction of environmental footprints

    – Reduce water intensity by 15%
    – Reduce carbon intensity by 30%
    – Reduce waste to landfill by 45%
    – Reduce food waste by 50%
    – Achieve a minimum of 30% renewable electricity use

  • Hotels sustainability certifications and standards

    – By 2025, 100% of hotels will be certified to a recognized sustainability standard
    – By 2025, 650 open or pipeline hotels will pursue LEED certification or equivalent
    – By 2020, LEED certification or equivalent will be incorporated into building design and renovation standards, including select service prototype solutions for high growth markets
    – By 2020, 100% of all prototypes will be designed for LEED certification
    – By 2025, Marriott will partner with owners to develop 250 adaptive reuse projects
    – Marriott’s new global HQ will achieve a minimum of LEED Gold certification

  • Responsible Sourcing

    – By 2025, responsibly source 95%, by spend, of its top 10 categories.
    – By the end of 2025, source 100% of served eggs (shell, liquid, and egg products) from cage-free sources throughout its global operations for all owned, managed, and franchised properties.
    – By 2020, require all contracted suppliers in the top 10 categories to provide information on product sustainability, including social and human rights impacts.
    – By 2025, require all centrally-contracted suppliers to provide this information
    – By 2025, locally source 50% of all products, in aggregate (measured by total spend)
    – By 2025, ensure that the top 10 FF&E product categories sourced are in the top tier of the Marriott Sustainability Assessment Program (MSAP)

  • By 2020, all properties will have a Serve 360 section on the website with hotel impact metrics.

  1. Empower Through Opportunity
  • By 2025, invest at least $5M to increase and deepen programs and partnerships that develop hospitality skills and opportunity among youth, diverse populations, women, people with disabilities, veterans and refugees
  •  By 2025, achieve gender representation parity for global company leadership

Welcome All & Advance Human Rights

  • By 2025, 100% of associates will have completed human rights training, including on human trafficking awareness, responsible sourcing and recruitment policies and practices
  • By end of 2019, implement the new human trafficking required training to reach 80% of its associates, as well as scale the training developed by Marriott and its community partners to the broader industry and academia 
  • By 2025, enhance or embed human rights criteria in its recruitment and sourcing policies and work with its industry to address human rights risks in the construction phase
  • By 2025, promote a peaceful world through travel by investing at least $500,000 in partnerships that drive, evaluate and elevate travel and tourism’s role in cultural understanding


Based on the Marriott 2020 Serve 360 Report, Marriott’s progress to achieve its 2025 sustainable development goals was demonstrated as follows:

‘Nurture Our World’

  • 5+ million associate volunteer hours contributed since 2016 of which 32% of volunteer hours have served children and youth
  • 29.3% of volunteer activities were skills-based since 2017

Sustain Responsible Operations

  • Reduction of environmental footprints

    – 0.15% reduction of water intensity from 2016 baseline
    – 8.58% reduction of carbon intensity from 2016 baseline
    – Implemented internal resources and tools, including a back-of-house food waste diversion poster in 14 languages
    – Finalized Leanpath pilot at 10 hotels across Europe, which resulted in a 64% reduction in annualized food waste generation over four months
    – Marriott is currently evaluating a reporting protocol to track renewable energy

  • Hotels sustainability certifications and standards

    – 36% of properties certified to a recognized sustainability standard
    – 294 hotels are pursuing or have achieved LEED, BREEAM, or Estidama certification
    – 180 open adaptive reuse hotels

  • Responsible Sourcing

    – Achieved internal global alignment on category requirements for environmental and social criteria.
    – 30% Marine Stewardship Council or Aquaculture Stewardship Council-certified seafood and 70.56% Forest Stewardship Council-certified paper products achieved at managed properties in the Americas.

Empower Through Opportunity

  • $6+ million invested since 2016 (In early 2019, Marriott achieved this goal, and aims to invest $35 million in partnerships and programs that support hospitality skills and opportunity among youth, diverse populations, women, people with disabilities, veterans, and refugees by 2025) 
  • Women represented over 40% of the global top 1,000 leaders. 

Welcome All & Advance Human Rights



United Nations Sustainable Development Goals

United Nations SDGs Compliance



  • As part of Marriott’s commitment to fight hunger, the chain raised $22,000+ and prepared 66,000 meals through eight Marriott hotels in Rome in support of the Rise Against Hunger meal packaging event. 


  • Marriott hotels in Canada raised over $750,000 in support of Children’s Miracle Network Hospitals, Marriott’s longest-standing partner, to provide comfort, treatment, and hope to millions of sick children and their families across the U.S. and Canada. Marriott is also a key partner of UNICEF, who works in over 190 countries and territories to save children’s lives and defend their rights. Internally, in addition to maintaining fair employment principles, Marriott also supports associate well-being through its signature TakeCare culture.


  • Marriott is committed to global youth development, with programs across all continents. In the United States, its largest market, Marriott engages in hundreds of local efforts, connecting with schools and youth-based organizations to provide career mentoring, career exploration, job shadowing, and high school work-study opportunities. 


  • Marriott aims to achieve gender representation parity for global company leadership by 2025. For over 20 years, Marriott’s Women’s Leadership Development Initiative has engaged women in programs focused on leadership development, networking and mentoring, and work-life integration. Marriott’s concerted efforts have helped increase the number of women in executive leadership roles and built a strong pipeline of women leaders which earned them several awards and certificates of recognition.


  • In its effort to reduce its environmental footprints, Marriott aims to reduce its water intensity by 15% by 2025. As of 2019, it demonstrated a 0.15% reduction of water intensity from the 2016 baseline.


  • In 2019, Marriott hotels completed four on-site renewable energy projects throughout the Asia Pacific region, including solar hot water and solar lighting.


  • Marriott’s portfolio includes more than 7,300 properties in 134 countries and territories. It continually strives to build its internal pipeline of talent, helping associates develop the knowledge and skills they need to progress within the company. Marriott was recognized for the sixth consecutive year as a Kincentric Global Best Employer (formerly Aon), the only company to receive this recognition every year since the inception of this certification program in 2014.


  • Marriott continuously improves its building design standards to drive efficient use of energy in its hotels. It aims to achieve a 100% rate of hotels to be certified with a recognized sustainability standard by 2025.

SDG 10

  • Marriott takes a firm stance against racism and other forms of inequalities, and strongly supports the Black Lives Matter movement. The company’s diversity and inclusion program has been in place for more than 30 years, and two decades ago, Marriott was one of the first companies to establish a Board of Directors’ committee focused on advancing inclusive opportunity. Marriott was recognized as #1 for equality, diversity and inclusion on the 2020 DiversityInc Top 50 Companies for Diversity list.

SDG 11

  • By 2025, Marriott also aims to collaborate with owners to develop 250 adaptive reuse projects. Through these projects, Marriott will be able to reuse and breathe new life into existing land or buildings, rather than destroying old sites and rebuilding using new materials. In 2019, Marriott opened 27 new adaptive reuse projects totaling 180 adaptive reuse hotels globally since 2016.

SDG 12

  • Marriott is committed to responsible and sustainable business practices and operations. Its sustainability and social impact platform, Serve 360: Doing Good in Every Direction, includes targets such as responsibly sourcing 95% of its top 10 priority categories, by 2025. Marriott embraces this global responsibility to make a positive and sustainable impact wherever they do business, including within its supply chain.

SDG 13

  • Marriott aims to minimize its environmental footprint by reducing its waste, water and energy consumption, as well as implementing technologies to track energy consumption and increase the use of renewable energy with the goal of mitigating climate-related risks. Marriott is also involved in numerous reforestation initiatives in the various locations it operates.

SDG 14

  • Marriott’s Responsible Seafood Position Statement communicates a continued commitment to improving the seafood procurement practices. As of year-end 2019, 99% of hotels globally comply with the responsible seafood program requirement to ban the purchasing of specific species including bluefin tuna, Chilean sea bass, marine mammals, orange roughy, sea turtles, and sharks (including shark fin).

SDG 15

  • Marriott’s Animal Welfare Position Statement communicates a continued commitment to raising the standard of animal welfare across its operations and supply chain. The procurement teams globally are working to identify new suppliers to provide more cage-free eggs in support of Marriott’s commitment to purchasing 100% cage-free eggs by 2025

SDG 16

SDG 17


Marriott has taken on outstanding initiatives to achieve sustainable development as part of their Marriott 2025 Social Responsibility & Impact Goals, and demonstrated great progress through clear, transparent and accurate reports (see Marriott 2020 Serve 360 Report). 

Marriott’s support of gender equality and implementation of inclusive policies are noteworthy. The numerous awards and certifications of recognition the company received, such as the Diversity Champion Award and the Workplace Excellence Seal of Approval demonstrates that Marriott holds an exemplar position as an employer both in the hospitality field and globally. 

The firm stance it takes against racism, as well as its partnerships with several global institutions such as UNICEF and USIP demonstrates its efforts to fight poverty and inequalities, improve global health and establish peace. 

Marriott implemented numerous strategies to mitigate climate change, encompassing a broad range of initiatives such as reforestation projects in the locations it operates, the reduction of waste, water and energy consumption, and the establishment of animal welfare and responsible seafood statements to support sustainable sourcing. 

In addition to complying with all of the United Nations Sustainable Development Goals, Marriott holds extensive certificates, awards and listings that support their sustainability initiatives. For these reasons, Marriott has been rated an A.

Analyst Outlook: Neutral

Marriott’s transparency and accuracy in reporting its progress towards sustainable development are noteworthy. 

However, the lack of substantial progress in sustainable sourcing and the reduction of its environmental footprints demonstrates that the company could benefit from focusing its efforts on these particular aspects of sustainable development.

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