Reliance Industries



Construction, Oil & Gas Operations, Mining and Chemicals



Reliance Industries Limited
Maker Chambers – IV
Nariman Point
Mumbai 400 021, India

Tel: +91-22-3555-0000







Mitika Bajpai


  • ET Business Leader award for corporate excellence in 2017
  • Won the best ‘Sustainable Corporate of the year’ 2018 at Sustainability 4.0 awards by Frost and Sullivan and TERI
  • Received ‘Commendation for Significant Achievement in Corporate Excellence’ from CII in sustainability
  • Won the ‘Golden Peacock Award for Sustainability’ in 2017 in the ‘Petroleum Sector’
  • Won the Golden Peacock Award 2017 for Corporate Ethics
  • Won the Golden Peacock Eco-innovation Award 2017 for reducing its carbon footprint in Recron Green Gold products
  •  Received Gold Award for outstanding achievement in Safety Management in Textile Sector at the 16th Annual Greentech Safety Award 2017
  • A “Quality Circle- Lakshya” from HDPE Plant was awarded the highest category “Gold Award” at International Convention on Quality Control Circles (ICQCC) 2017
  • Received Excellent Energy Efficient Unit Award at CII’s 18th National Award for Excellence in Energy Management in 2017
  • Won the IBC Innovation Award 2017 Business Leader Award for Corporate Excellence
  • 8th PLASTICON award for innovation in green technology for ‘High Energy Efficient & Zero Residue Process for High Performance Catalyst for Producing Homo & Impact PP’



Report created by Katerina Vargova


Reliance Industries Ltd.

SECTIONS :  Sustainability    Evaluation  •  Progress  •  Watch  •  Overview

Company Activity

Reliance Industries Ltd. (RIL) engages in hydrocarbon exploration and production, petroleum refining and marketing, petrochemicals, retail, and telecommunications. It operates through the following business segments: Refining, Petrochemicals, Oil and Gas, Organised Retail, Digital Services, and Others. 

The Refining segment includes the production and marketing operations of petroleum products. The Petrochemicals segment refers to the manufacture and marketing operations of petrochemical products. Oil and Gas segment consists of exploration, development and production of crude oil and natural gas. The Organised Retail segment comprises organized retail business. The Digital Services segment refers to the provision of digital services. The Others segment engages in Media, SEZ development, and textile business. 

The company was founded by Dhirubhai Hirachand Ambani in 1966 and is headquartered in Mumbai, India.

Company Sustainability Activity

RILs ambition is for a 2°C future. It is a challenge for the whole of society. RIL is committed to playing its part. Over the coming years, RIL will collectively strengthen its actions and investments to contribute to reducing the GHG intensity of the global energy mix.

RILs companies will collaborate in a number of areas, with the aim of going beyond the sum of their individual efforts. RILs initiatives on energy efficiency and carbon abatement ensure that RIL minimises its emissions.

RIL’s focus on conducting operations responsibly has driven its investments in renewable and clean energy sources to accelerate the shift to a low-carbon economy. RIL aims to go beyond compliance requirements by minimising its environmental footprint and promoting rehabilitation.


  • 2 billion post-consumer pet bottles recycled annually
  • 1.5% of global transportation fuel
  • Reduction in GHG Emissions by 2,979,830 tCO2e


  • Ensure maximum use of clean energy in all the operations by collaborating with the best-in-class technology licensors.
  • Ensure industry-leading energy cells at each site working towards energy security with a focus on reducing energy consumption and increased use of clean energy to progressively reduce GHG emissions intensity.
  • Demand minimum level of HSE compliance from all stakeholders
  • Ensure efficient use of solid catalysts including investment in the development of biocatalysts to replace solid catalysts
  • Promote a culture of transparency, empowerment and meritocracy
  • Empower women by advancing opportunities in RILs activities and aspire to achieve 15% women workforce by 2030
  • Deploy world-class technologies across all sites to reduce freshwater consumption per unit of production by maximising wastewater recycled and minimising the external discharge
  • Committed to build and maintain a top-quartile supply chain with a focus on sustainability by collaborating with suppliers, helping them build their capacity and address sustainability issues through site-level training.
  • Develop a roadmap for each product in its portfolio based on continuous engagement with customers to understand their current and future requirements and be a pace-setter in adopting new and emerging technologies.
  • Efficient and maximise utilisation of the assets to optimise energy consumption through operational excellence ensuring safe and reliable operations. Ensure implementation of best-in-class technologies for real-time monitoring of operational parameters for safe, reliable and efficient operations.
  • Committed to providing healthcare facilities to all people (on-roll employees and contract staff) working across all sites at par with global standards using the latest technologies and practices including maintaining medical history for all.
  • Work with Industry peers to define and upgrade standards on process safety and proactively promote safety for itself and across the industry
  • Empowering the underprivileged, enhancing their access to better amenities and increasing the outreach of community initiatives to 20 million people by 2030 with the minimum CSR expenditure at 2% of the net profit.


  • 348,467 GJ of renewable energy consumption in Hydrocarbons business
  • Stewardship in R&D
  • 60,000 tonnes of PET bottles recycled in a year 
  • LCA studies for polypropylene products
  • Developed advanced ionic liquid catalysts 
  • Responsible waste management of the Jiophone
  • Employees from over 15 nationalities 
  • Over 40% millennials 
  • The inclusive work environment at all locations 
  • Total water recycled and desalination of seawater at Jamnagar 
  • Achieved zero water discharge at Silvassa and Hoshiarpur
  • VLECs shipping ethane from the USA with the lowest carbon footprint 
  • Warehouse automation
  • Euro-VI capable refinery 
  • R|Elan™ Fabric 2.0 had the lowest carbon footprints globally
  • Advanced materials and composites
  • Extracting value from the bottom of the barrel 
  • Constructed the world’s largest LDPE unit
  • Petro retail throughput was twice the industry standard
  • Installed the world’s largest extruder in the LLDPE unit at Jamnagar 
  • EURO VI capable refinery 
  • Globally certified as a ‘Healthy Workplace’ for the period of 2017- 2019 by the Global Centre for Healthy Workplaces, Tucson, USA
  • RIL’s best practices for a healthy workplace has featured among 15 Global Best practices studies
  • Round-the-clock emergency medical services to all employees and family members across the country through REFERS
  • Transformed lives of 20 million people – $1,195 million Contribution to National Exchequer, CSR Expenditure $10.6 million


  • Certified as Healthy Workplace –  for the period of 2017- 2019 by the Global Centre for Healthy Workplaces, Tucson, USA
  • CII “GreenCo Gold” certification – First petrochemical complex in India to achieve it
  • Certified Emission Reductions (CERs) from the UNFCCC – RIL has registered 8 CDM projects with the United Nations Framework Convention on Climate Change (UNFCCC). These projects are related to energy efficiency, the use of renewable energy and cleaner fuels.
  • ISO 27001 – petrochemicals business was recertified
  • FSSAI Certification – all stores are FSSAI-certified so as to ensure food safety

United Nations Sustainable Development Goals

United Nations SDGs Compliance


  • Committed to providing healthcare facilities to all people (on-roll employees and contract staff) working across all sites at par with global standards using the latest technologies and practices including maintaining medical history for all.
  • RIL has launched JioHealthHub which is a health & wellness mobile application and designed to cater to all health needs. Users can avail various health services like diagnostic tests and doctor consultations from India’s leading healthcare providers at a discounted price and the reports are made available in the app itself for any time reference. Easy and automatic categorisation of reports, secure storage and sharing, health charts to track health parameters, customised medical profile, health tips are some of the key features of the app.


  • Through Jio phones Enguru app was adapted, to help millions of Jio customers learn English at the comfort of their home Outcome/progress: Enguru app increased its reach by 5,00,000+ users in less than a week 


  • As an equal opportunity employer, promote a culture of transparency, empowerment and meritocracy. Empower women by advancing opportunities in the company’s activities and aspire to achieve 15% of women workforce by 2030.
  • RIL introduced a technology-enabled pendant, embedded with a Bluetooth device that is used to trigger an alarm to 5 emergency contacts in case of a crisis. When the distress signal is triggered, 5 people will get an IVR Recorded Call (15 sec), an SMS with the user location and the user gets an option to see and navigate to the nearest safe place. The “Call Police”’ option routes the call to the nearest police control room. This device benefits women and addresses the societal challenge of women’s safety. The device would instil a sense of security and comfort to the individual and their families.


  • RIL is working towards increasing reliance on renewable energy across its operations. RILs Retail business has launched a pilot initiative for energy security through the adoption of solar rooftop power generation. RIL has set up solar rooftop panels for power generation with a capacity of 79 kW at one of its stores in Pune. This has helped RIL to take a step towards the adoption of clean energy. Based on the success of the initiative RIL plans to expand more such initiatives in future.


  • Work with industry peers to define and upgrade standards on process safety and proactively promote safety for itself and across the industry. Committed to remaining. top-quartile performer in all safety metrics across all operations


  • Jio sites across India used to face issues like diesel pilferage, diesel spillage and uncontrolled diesel filling activities through vendors. This was resulting in uncontrolled consumption/usage of valuable energy resources. These issues were raised by the internal audit committee and management took it very seriously as it was a loss of natural resources. The energy team planned to install Mobile Dispensing Units (MDU) catering to diesel filling requirements which included 400,000 towers spread across the country. This automation process comes with salient features such as real-time monitoring through GPS, analysis and report of daily filling of diesel. 
  • The internal audit team at Jio observed deficiencies in HVAC at the large facilities. This was resulting in high PUE in server rooms coupled with an increased number of high-temperature alarms, Precision Air Conditioning (PAC) failures affecting network availability. To mitigate this issue a cross-functional team was formed and took up a pan India level project under energy cost optimisation & reliability improvement. Detailed studies were carried out and resulted in recommendations and corrective actions which were successfully implemented across all large facilities in October 2017.
  • A novel extractive distillation based process with the use of a unique aromatic selective solvent was developed in-house to remove benzene from olefinic gasoline. This simple and intensified configuration is the first of its kind to minimise solvent loss and maximise product recoveries. This technology is an illustration of an effort to develop indigenous new technologies from concept to commercialisation and is an excellent example of the ‘Innovate in India’ culture.
  • Hybrid models using machine learning and artificial neural network algorithms coupled with engineering principles were developed to predict the run length of a furnace. The tools also provided diagnostics for overall equipment effectiveness, energy usage, prescriptive analytics for process improvement and avoidance of unplanned shutdown. The turnaround planning, resource optimisation and inventory management of the furnace were improved.

SDG 11

  • Diligent use of resources and reduction in waste sent to landfill. Manufacturing plants typically generate several types of wastes during manufacturing processes and shutdown periods. These wastes have high calorific values. RIL explored various possibilities and through experimentation, finally used co-processing of waste. 
  • With the onset of Jio, RIL has seen a revolutionary transformation in the way customers are using the internet and is all set to change India’s digital economy and spur unprecedented growth. Video conferencing is one such way of communication which has seen an exceptional increase in usage among businesses and households as high-speed internet is now a reality. The reduction in travelling is also contributing to lower carbon footprints and helping the nation to achieve its NDC target of reducing GHG emissions per unit of GDP by 33-35% below 2005 levels by the year 2030. 
  • A new antimony-free polymerisation catalyst recipe has been developed with process optimisation to completely eliminate the use of conventional antimony catalyst without causing any quality deterioration and discolouration of the final fibre products. Antimony-free spun lace fibre can now capture the niche and critical market of food contact materials and hygiene sector in which antimony-free fibre is a requirement. This will also enable the use of a higher percentage of Recron polyester fibre in existing applications.
  • The replacement of UV lamps with LEDs in CPVC technology has brought about numerous advantages in terms of economy, health hazard, lifetime and product quality. The technology received the 15th Federation of Gujarat Industries (FGI) award for excellence under the category of ‘Research in Science & Technology’.

SDG 12

  • PET bottles, which are non-biodegradable lead to environmental degradation after disposal. Recron Green Gold, a polyester staple fibre, is produced using a highly eco-friendly process. Apart from being made from 100% recycled PET bottles, it also uses 90% recycled water. RIL recycles around 60kT/year of polyester waste with more than 2 billion post-consumer PET bottles per year.
  • Go Green is an initiative by Tetra Pak in association with Reliance Smart to collect used tetra packs. Typically, a store has a collection centre towards its exit door to collect PET bottles and used tetra packs. Since 2010, over 2,500,000 used tetra pack cartons have been collected through 8,000 families involving 73 societies, 12,000 employees, 8 corporates and 50,000 students and teachers from 38 schools. The initiative is listed in the Limca Book of Records for innovative development in recycling.
  • Efficient and maximise utilisation of the assets to optimise energy consumption through operational excellence ensuring safe and reliable operations. Ensure implementation of best-in-class technologies for real-time monitoring of operational parameters for safe, reliable and efficient operations.

SDG 13

  • RIL believes in giving back to nature and in this regard has started a tree plantation initiative within and near its premises. The objective behind this initiative is to reduce its carbon footprint and ambient temperature. To achieve this objective, RIL has selected the Neem tree for plantation which has significant positive impacts on its surroundings. It helps in keeping the surroundings cooler in summer. As per research, the temperature under a Neem tree is ~10° C less than the surrounding temperature during hot summer months. Neem also acts as a natural pest controller as studies indicate that it repels and disrupts pest growth and reproduction. Apart from all these benefits, it is a natural air purifier as it filters particles including dust, ozone, carbon monoxide and other air pollutants.

SDG 14

  • A MoEFCC approved laboratory engaged in marine environmental monitoring assessment, which comprised a total of 12 water quality parameters and 5 biological parameters at 23 sub-tidal sampling locations. Additionally, 9 sediment quality parameters were tested at 8 intertidal sampling locations. The results of the study were compared with data sets since 1983 to create an overall assessment of the ecological status. The balance within marine ecosystems was maintained with minimal environmental impact. RIL develops green belts which enhance flora & fauna.

Secondary SDGs: 1, 2, 6, 10, 15, 16, 17


  • Development of Relfarm S 
  • Highlights of Reliance mentored Farmer Producer Companies 
  • Value Creation through enhanced water security
  •  Contribution to Village Social Transformation Mission, Maharashtra


  • Digitisation through JioHealthHub 
  • RF Jr NBA enters Guinness Book of World Records


  • Transforming lives: Water conservation in Sendhwa 
  • Campaign on Swachhata Hi Sewa 
  • Contribution to Village Social Transformation Mission, Maharashtra

SDG 10

  • Providing equal employment opportunities 
  • Value creation through enhanced water security

SDG 15

  • Plantation activities at Jio 
  • Monitoring environmental footprint 

SDG 16

  • Technology-enabled safety pendant

SDG 17

  • Partnerships in Hydrocarbons plays 
  • National Centre for Marine Biodiversity (NCMB) 
  • Strategic partnerships for R&D activities 
  • Rajmata Jijau Nutrition Mission


Reliance Industries Limited is listed as the 81st Best Employer by Forbes and is listed in United Nation Global Compact. RIL has many awards, some of them in the field of sustainability and inventions.

RIL has one green certification plus some other certifications like ISO 27001. But does not have certificates like ISO 14001 or LEED, which provide green building certification.  

RIL complies with all of the UN Sustainable Development Goals, RIL’s reporting is detailed but lacks specific targets. 

RIL is a multi-industrial company and a leading Indian company that should lead by example not only of sustainability but also of ethical examples (ubiquitous financial and fraud scandals).

RIL is rated C.

Analyst Outlook: Positive

Reliance Industries Limited, which has its roots in the polyester business, aims to make ‘sustainable clothing’ affordable and accessible.


Key Points

  • Fraud scandal from 2007 – unlawful gains
  • The company uses the reporting principles set out in the GRI Standards. In preparation of their  report, they referred to the following frameworks and guidelines:
    • Integrated Reporting Framework
    • United Nations (UN) Sustainable Development Goals (SDGs)
    • American Petroleum Institute/The International Petroleum Industry Environmental Conservation Association (API/IPIECA)
    • United Nations Global Compact (UNGC) Principles
    • Business Responsibility Framework based on the principles of National Voluntary Guidelines on Social, Environmental and Economic Responsibilities of Business (NVG – SEE)
    • World Business Council for Sustainable Development’s (WBCSD’s) focus areas
    • Greenhouse Gas (GHG) Protocol
    • Task Force on Climate-related Financial Disclosures (TCFD) recommendations
    •  Natural Capital Protocol (NCP)
    • United Nations Guiding Principles on Business and Human Rights (UNGP)
    • Social Return on Investment (SROI)
    • The Global Recycle Standard (GRS) Version 3.0 for traceability of fibres
  •  Prime Minister’s Office (PMO) initiatives for India/NITI Aayog.
  • The company has been cited for transparency concerns
  • The nature of their business includes significant dependency on oil and refining, which has highly detrimental effects on the environment and to human health long-term
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