Salesforce.com

RATING

SECTOR

Software & Programming

WEBSITE

CONTACT

Salesforce Tower

415 Mission Street, 3rd Floor

San Francisco, CA 94105

Main: 415-901-7000

Fax: 415-901-7040

STOCK EXCHANGE

LISTING

  • Dow Jones Sustainability Index 
  • Barron’s
  • Ehisphere’s 2020 World’s Most Ethical Companies Honoree List

EMPLOYEES

35,000

CHIEF SUSTAINABILITY OFFICER

Patrick Flynn

AWARDS

  • Great Place to Work
  • Fortune 100 Best Companies To Work For #2
  • Fortune Best Workplaces For Millennials #3
  • Fortune Best Workplace In Technology #3
  • Fortune Best Workplaces for Women #7
  • Fortune Future 50 #9
  • People Companies that care #1

CONTENT SOURCE

FURTHER READING

Salesforce.com

SECTIONS :  Sustainability    Evaluation  •  Progress  •  Watch  •  Overview

Company Activity

Salesforce.com inc. is a customer relationship management company which provides enterprise software. Its Customer Success Platform offers a comprehensive portfolio of services such as: sales force automation, customer service and support, marketing automation, digital commerce, community management, analytics, application development, IoT integration, collaborative productivity tools and a professional cloud space. The company enables industries and companies of all sizes to connect their customers using cloud, social, mobile and data science technologies. It also encourages third parties to develop additional functionality and new apps that run on its platform and other developer tools. salesforce.com was founded by Marc Russell Benioff, Parker Harris, David Moellenhoff, and Frank Dominguez in February 1999 and is headquartered in San Francisco, CA

Company Sustainable Activity

HIGHLIGHTS

Vision

According to the company: “We believe that the business of business is to improve the state of the world, and we work to make sure Salesforce is a platform for change through serving the interests of all our stakeholders — employees, customers, partners, communities and the environment. We’re working to play a meaningful role in creating a sustainable, low-carbon future by:

  • Working toward 100 percent renewable energy for our global operations
  • Continuing to deliver our customers a carbon neutral cloud and operate as a net-zero greenhouse gas emissions company
  • Pursuing green building certification and other innovative green office initiatives
  • Leveraging our people, technology and resources to help environmental causes around the world 

When it comes to protecting our planet and combating climate change, we know that companies have a key role to play. We aspire to never settle for the status quo. At every turn, we look to innovate, taking bold action and paving the way for others to join us. Together we can create a more sustainable future.”

Clean Cloud

Salesforce’s multi-tenant cloud computing model has a much smaller environmental footprint than traditional IT hardware and software. By sharing computing resources among a large number of customers, they achieve enormous economies of scale, especially when it comes to carbon and energy consumption. They deliver our customers a completely carbon neutral cloud by offsetting the emissions (Scope 1, 2, and 3) they cannot reduce through multi-tenancy and other operational sustainability initiatives. These offsets cover everything from manufacturing servers, to data center operations, to the impact of their customers using Salesforce on their personal devices.

In addition to focusing on operational excellence, they believe the cloud should be powered by clean sources of energy. They’re also working to achieve 100% renewable energy for their global operations.

Operations

  • Data Centers

Data center efficiency is at the heart of their sustainability strategy. they minimize their data center footprint by carefully considering their platform design, leveraging their multi-tenant architecture, and closely monitoring their data center performance.

Salesforce’s average PUE is consistently well below industry average. They’re proud that they’ve also kept the average amount of carbon per transaction steady over the past four years while supporting a much greater number of customer transactions.

They also evaluate sustainability performance when selecting their data center partners. They prioritize the following:

  1. Amount of renewable energy in local energy mixture
  2. Access to tracking data such as the power usage effectiveness ratio (PUE)
  3. Additional sustainable site features such as free air-cooling, grey water usage, etc.

As Salesforce grows, and their data center energy use increases, they will continue to seek out new ways to have a significant positive impact on the environment and their industry.

 

TARGETS

  • Sustainable Real Estate 
    • After 2020, all major new Salesforces office interiors will align with LEED Platinum v4 standards and pursue net zero carbon certification by 2030 . 
  • Investing in Climate Impact 
    • By 2022, $10M to invest in climate entrepreneurs and startups 
  • Advocacy & Collaboration 
    • Lead geographies where they operate toward a just transition to a low-carbon economy 
  • Transportation 
    • By 2020, expand internal price on carbon offsetting 100% of business travel and employee commuting emissions. 
  • Supply Chain 
    • By 2025, 50% of Salesforce suppliers (by emissions) to set emissions reduction targets. 
  • Water Leadership 
    • Committed to We Mean Business ‘Improve Water Security Initiative. 

 

COMMITMENT TO CLEAN AND RENEWABLE ENERGY 

→ Salesforce is committed to achieving 100% renewable energy by FY22

→ A future in which clean and renewable energy is powering all of the communities we operate in around the clock.

OPERATING AS A NET-ZERO GREENHOUSE GAS EMISSIONS COMPANY 

→Salesforce is proud to deliver all customers a carbon neutral cloud and operate as a net-zero greenhouse gas emissions company 

ANNUAL EMISSIONS 

→CAUTION annual emission of the data center are increasing considerably 

SUPPLIERS 

→Encourage our suppliers to go beyond compliance to positively impact local communities, ecosystems, and the environment.

SUSTAINABLE REAL ESTATE 

→We build our workspaces to meet leading green building standards around the world, such as LEED, BREEAM, Fitwel, and Green Mark. 

→As of FY19, Salesforce has achieved or is pursuing green building certification for 65% of our office space. 

Certificates

  • LEED
  • BREEAM
  • Fitwel
  • Green Mark

Sustainable Development Goals

How company covers SDGs

6 main SDGs, but all SDGs tackled

SDGs 4,5,8,13

 Operating with integrity

  • Governance

They are committed to a corporate governance structure that promotes long-term stockholder value creation by providing a leadership structure and composition of the Board of Directors that is aligned with their strategic direction and providing their stockholders with both the opportunity to provide direct feedbcak and key substantive rights to ensure accountability. 

  • Trust and Security

Trust.salesforce.com is the Salesforce community’s home for real-time information on system availability, performance, security and compliance. 

  • Business Integrity

Their Code of Conduct, Business Conduct Principles, and other internal policies describe the way they treat employees and other key stakeholders globally, addressing topics such as voluntary labor, health and safety at work or doing business fairly. 

  • Promoting economic inclusion and opportunity around the world

Some examples include that in the U.S., CEO Marc Benioff signed the White House “Pledge to America’s Workers”, committing to provide training to 1 million Americans, and to help people of every background learn the skills they need in the digital economy of the Fourth Industrial Revolution. Also, Salesforce submitted testimony on their Equal Pay Assessment to the New York City Commission on Gender Equality. This highlighted the process they began in 2015 and continue annually to address gender pay equity and to ensure everyone is paid equally for equal work. 

SDGs 7,11,12,13,15

Protecting our planet

  • Global leadership and collaboration

Salesforce participates in key environmental coalitions and working groups including Accounting for Sustainability, Advanced Energy Buyers Group, Ceres BICEP Network, Renewable Energy Buyers Alliance, Step Up Coalition, We Are Still In, and We Mean Business. 

  • 1 Million Trees

In January 2020, the World Economic Forum and partners, including Salesforce, launched 1t.org to connect, empower, and mobilize a global reforestation community of millions, unleashing their potential to act at an unprecedented and speed. 1t.org has a goal of conserving, restoring, and growing 1 trillion trees within this decade. 

  • Commitment to clean and renewable energy

In FY19, they published their Clean Energy Strategy, detailing how they plan to get 100% renewable energy by FY22. In FY20, they produced electricity from renewable energy resources equivalent to 63% of what they used globally, predominantly trough large-scale, long-term purchases that add additional renewable energy to the grid. 

SDGS 4, 8, 10

 Workforce Development

  • Talent Development

Leading Ohana is a program designed to transform executives over a year-long period into mindful, purpose-driven, globally oriented leaders ready to take their business and ecosystem to the next level. It is a transformational leadership program designed to help vertical development with an emphasis on encouraging complex thinking. A key component of this program is working with purpose-driven organizations in developing communities and helping individuals apply the leadership skills gained through the program. 

  • Futureforce

In FY20, they hired more than 1,200 new graduates and over 850 interns- and they’re just getting started, with a goal to hire 18% of Salesforce’s workforce in FY21 from this group. 

  • Skilling up for the future

Trailhead, Salesforce’s free gamified online learning platform, empowers anyone to skill up for the future. Its mission is to reduce the barriers to learning and provide anyone, regardless of their background or education level, with the tools needed to land a job in the thriving Salesforce ecosystem.

Salesforce”s Pathfinder Training Program is a workforce development initiative designed to train individuals with the technical and business skills necessary to pursue a career in the Salesforce ecosystem. 

SDGs 4,5,10,13

Equality for all

  • Equal pay for equal work

In 2016, Salesforce made a commitment to ensure qual pay for equal work. As of April 30, 2020, the company had spent more than $12 million to address unexplained differences in pay among genders, as well as between race and ethnicity in the U.S.

  • Equality groups

Salesforce has 12 official equality groups: Abilityforce, Asiapacforce, BOLDforce, Earthforce, Faithforce, Genforce, Latinoforce, Outforce, Southasiaforce, Vetforce, WINDforce, and Women’s Network. 

  • Investing for impact

The Salesforce Ventures Impact Fund continues to advance the growth of companies that are building products and solutions to drive positive impact for people and the planet. 

SDGs 4, 8, 17

Philanthropy

  • Salesforce & Salesforce.org

In FY20: Salesforce provided more than  46,000+ nonprofit and higher education organizations with the use of their service offerings for free or at a discount. 85% of Salesforce.org’s customers reported that using Salesforce helped them to achieve their missions. 

Salesforce.org customers reported an average 20% improvement in operational costs and an average 36% improvement in collaboration with their peers and the communities they serve

Progress

Diversity indicators

Commitment to Equality

Target for underrepresented group representation for U.S. workforce (Women, Black, Latinx, Indigenous, Multiracial, LGBTQ+, People with Disabilities, and Veterans) established. 

Target: 50% for FY24. Progress: 43.9%

Environmental

Energy

100% Renewable energy target set for FY22. Progress: 63%

Salesforce has clear and ambitious objectives: achieving 100% renewable energy by FY22, pursuing net zero carbon certification by 2030, to deliver a carbon neutral cloud and operate as a net-zero greenhouse gas emissions company. Not certified yet, their efforts are rewarded by the inclusion in global ranking for sustainability as for example Dow Jones Sustainability Indexes, and Barron’s. Therefore , they are rated as a C.  

Their commitment to the environment is great but they have recently been sued by 50 women, claiming that they contributed to helping sex-trafficking. The litigation is still pending, therefore we will wait for more informations, which might lower their rating. 

Videos

Share this Post