Internet, Software & Services



26 Chemin de Joinville
1216 Cointrin

Tel: +32 2 745 0510
Fax: +32 2 745 0517



  • GRI Index




Barbara Dalibard




Report created by Natalie Sherman



SECTIONS :  Sustainability    Evaluation  •  Progress  •  Watch  •  Overview

Company Activity

SITA is a Belgian IT company that provides IT solutions for airports, borders, and aircraft. SITA products and services are present in over 200 countries in over 1000 airports.

Within airports, SITA creates solutions for operations, baggage management, passenger processing, as well as air transport and data exchange. SITA also offers IT solutions for border control, mainly borders within airports. Within aircraft, SITA handles aircraft data management, cabin connectivity services, and unified aircraft communications.

Company Sustainability Activity

As a part of their corporate environmental policy, SITA takes measurements of environmental data at many of their places of operation. SITA also uses ISO14001 as their model for these measurements as well as improvement.

To spread awareness about sustainable practices and SITA’s objectives to become more sustainable,  SITA gives training on the subject to their employees. SITA also makes recycling IT assets a major objective and recycled over 27,000 pieces of IT equipment in 2019. SITA tracks paper consumption, water consumption, and emissions data at many of its facilities and plans to expand the number of facilities where they record this data.

According to their 2019 CR report, “In 2018, SITA began offsetting employee business travel through an international carbon levy.” To date, SITA has offset more than 25,500 tons of CO2 emissions by funding carbon programs around the world. 

SITA are also signatories to the UN Global Compact and align their own sustainability goals with those laid out by the Sustainable Development Goals.


  • Plan to be carbon neutral by 2022
  • Signatory to UNGC
  • Sustainability training for all employees


Environmental Action

  • Curbing paper consumption
  • Curbing electricity use
  • Curbing office emissions
  • Mandated environmental training for employees

Community Engagement

  • Volunteering 

Aviation Sustainability

  • Curbing aviation emissions
  • Offsetting air travel emissions

Responsible Business

  • Include more offices/sites in measurements


Environmental Action

  • 14.3% decrease in paper consumption in 2019
  • 60% of SITA’s largest offices have phased out single use paper and plastic in the kitchens
  • 1% decrease in electricity use in offices in 2019
  • 12% decrease in office emissions in 2019
  • 50% of largest offices encourage cycling to work or public transport use
  • 84% of employees took part in environmental training in 2019
  • 100% of offices recycle paper, most recycle plastic and metal containers
  • 70% collect hard to recycle items like batteries

Community Engagement

  • 328 volunteering days in 2019

Aviation Sustainability

  • 7.4% decrease in emissions from air travel in 2019
  • 100% Percent of air travel had offset emissions in 2019


United Nations Sustainable Development Goals

United Nations Sustainable Development Goals Compliance


  • SITA is aiming to become carbon neutral and reduce the emissions of their company. Airports and the broader aviation industry have a large carbon footprint. SITA’s commitment to being carbon neutral by 2022, if successful, could contribute to more sustainable air travel.

SDG 12

  • SITA has reduced the use of paper and single use plastics in its offices dramatically over the past several years and also has recycling programs for hard to recycle items like batteries.
  • SITA has recycled more than 27,000 pieces of IT equipment.

SDG 15

  • SITA is able to offset the emissions of their company by investing in carbon finance projects.
  • SITA has invested in programs including the Meru and Nanyuki Community Reforestation Program in Kenya which generates revenue for the sale of carbon credits. 

Secondary SDGs: 4, 5, 8, 10, 13, 16, 17


Although SITA’s business is focused on airports and aviation, two major producers of emissions and waste, SITA has shown their determination to improve the sustainability of their company. Many of their initiatives like reducing aircraft emissions and paper/water waste have significantly reduced the carbon footprint of their company, just within the past few years.

SITA also shows a notable amount of transparency. When reporting their water usage, they make note of sprinkler issues in a facility in Singapore that resulted in increased water usage. They still included less than impressive statistics in their reporting and did not attempt to hide them from view.

SITA intends on becoming carbon neutral by 2022. This is a highly ambitious goal that if accomplished could demonstrate to other companies that such a thing is possible as well as pressure other companies to emulate such an action.

While SITA is on the GRI Index and holds some awards and certificates, the company complies with few UN Sustainable Development Goals. Despite their ambitions, SITA meets the criteria for a C rating.

Analyst Outlook: Positive

SITA reports their own progress on sustainability using statistics as well as mentioning their further goals for the future. This, along with other items, such as SITA’s support of the UN Global Compact, show the value SITA places on being a sustainable company as well as continuing to improve their sustainability. 

SITA’s plan to become carbon neutral by 2022 is ambitious, but that kind of drastic action is necessary in the short term. SITA also shows a true commitment to the Sustainable Development Goals and mentioned them explicitly throughout their Corporate Responsibility report.

SITA’s commitment to its sustainability objectives, ambitious goal setting, and transparency are promising and demonstrate a true dedication to sustainability.


Key Points

  • In their 2019 CR report, SITA outlines a science-based approach to lowering the carbon footprint of their company and moving towards their goal of carbon neutrality by 2022.
  • To offset their emissions, SITA invests in carbon finance projects, such as the Meru and Nanyuki Community Reforestation Program.
  • Within their offices, SITA has cut down use of single-use paper products and plastics, water, and electricity. They plan to expand their monitoring to include more of their facilities in the future.
  • SITA also makes a point of recycling hard to recycle objects such as IT products and batteries.
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