Telecommunications Services, Cable Supplier



510 W. Georgia St.
23rd Floor
Vancouver, British Columbia
V6B 0M3
Tel: 604 697-8044
Fax: 604 899-1289





Head of Sustainability & Environment

Geoff Pegg


  • IAOP – Global Outsourcing 100
  • Stevie International Business Award 
  • Stevie Award for Great Employers
  • Everest Group CXM PEAK Matrix 
  • Digital Transformation Award
  • CX Awards – Paris 
  • Kincentric Best Employers – Philippines
  • IT World Awards 
  • Frost & Sullivan CSR and Environmental Leadership Award
  • LearningElite Gold Winner



Report created by Ajith Thangavelautham


SECTIONS :  Sustainability    Evaluation  •  Progress  •  Watch  •  Overview


Company Activity

TELUS is a telecommunication company that services wireless and wireline phones and data. The company operates through Wireless and Wireline: Wireless accounts for voice and data products in mobile technologies. Wireline accounts for data solutions like television, hosting, cloud-based services, equipment sales, and other telecommunication services. 

TELUS was founded in 1990, after BCTel (AGT) was separated from the government of Alberta, Canada. 

To date, the company is headquartered in Vancouver, BC. TELUS has many divisions within the company and is a parent company to subsidiaries such as Public Mobile and Koodo Mobile.

Company Sustainability Activity

Telus has declared their commitment to sustainability in the following statements: 

“Sustainability is embedded into their core business strategy and their sustainability performance provides us with social, environmental and economic opportunity. At TELUS, they have a long-standing commitment to sound and effective corporate governance and disclosure practices. they continually review and enhance these practices to achieve higher standards and pursue greater transparency and integrity year after year.”


  • 15% reduction in domestic energy consumption since 2010 
  • 31% reduction in domestic GHG emissions since 2010 
  • 20,308 MWh of renewable solar energy generated and purchased by TELUS
  • 43.4 GWh saved by improving their energy efficiency, including turndown of redundant equipment, network optimization and right- sizing of real estate space


2020 Goals*

  • By 2020, they plan to support a cumulative 42,000 patient visits to TELUS Health for Good mobile health clinics, including 20,000 visits in 2020.
  • By 2020, plan to have reached 76,000 Canadians from low-income families with low-cost, high-speed connectivity.
  • By 2020, plan to have reached 7,000 youth who are aging out of foster care with access to a free smartphone and a free data plan.
  • By 2020,  plan to have engaged and educated a cumulative 325,000 youth, parents, teachers, adults and seniors through TELUS Wise digital literacy workshops
  • By 2020, TELUS, team members and retirees plan to cumulatively contribute over 12 million hours to their communities, including 42,000 global TELUS Days of Giving participants in 2020.

2025 Goals

  • By 2025, 137,500 primary and extended health care providers will be using TELUS technology to connect members of the health ecosystem to drive improvements. 
  • By 2025, 100% of electricity requirements procured from renewable sources. 

2030 Goals

  • Achieve net carbon-neutral operations by 2030.
  • Reduce energy intensity by 50% between 2020 and 2030.

*The 2020 goals are under review by the Impakter team.



  • As of 2019, 104,600 primary and extended health care providers are using TELUS technology to connect members of the health ecosystem.
  • Since the Health for Good program started, they have supported 22,000 patient visits to their mobile health clinics. They also signed seven new Health for Good partnerships in 2019 to deploy mobile health clinics.
  • In 2019,  exceeded  previous climate goals and achieved a 31% GHG emissions reduction over 2010 levels for their domestic operations.
  • In 2019, TELUS, team members and retirees contributed $55 million to charitable and community organizations and volunteered 1.1 million hours.
  • Since their Internet for Good program started, they’ve provided 39,000 Canadians from low- income families access to low-cost, subsidized, high-speed internet.
  • Since their Mobility for Good program started, they’ve connected 3,900 youth with a free smartphone and free data plan to support their transition from foster care.
  • In 2019, they had reached a cumulative 255,000 Canadians through their TELUS Wise workshops


  • ISO 14001
  • ISO 50001 
  • ISO 9001
  • IATF 16949 
  • OHSAS 18001
  • LEED –  they continue to develop new LEED certified buildings that incorporate world-leading technology, energy efficient and sustainable solutions and contemporary work styles. In 2020, will be opening latest LEED platinum building TELUS Sky in downtown Calgary

United Nations Sustainable Development Goals

United Nations SDGs Compliance


  • Transforming healthcare using TELUS technology to connect members of the health ecosystem to drive improvements. 
  • TELUS Health for Good mobile health clinics,

SDG 4 & 17

  • Internet for Good – provide low income families to high speed internet 
  • Mobility for Good – connected youth with smartphone and data plans 

SDG 11

  • Contributed $55 million to charitable and community organizations and volunteered 1.1 million hours.

SDG 13

  • Continue to achieve climate goals
  • Reduce emissions 
  • Achieve carbon neutrality 

TELUS has a comprehensive report that includes alignment with various SDGs, focused targets, and detailed progress the company has made to become more sustainable.

The company is consciously switching to renewable energy while working towards reducing GHG emissions.

TELUS had made a conscious effort to prioritize sustainability into the company’s mission, but there is still work to be done in the upcoming years; because of this, the company has been given a “B” rating. 

Analyst Outlook: Neutral

With a wealth of certificates, placements on sustainability listings, and high CDP ratings, TELUS has cemented itself as a leader of sustainability. The company should continue making solid progress toward the UN SDGs, acquiring further certifications, and setting additional ambitious targets. 


Key Points

  • Complete SDGs, highlights, targets, and progress by the company
  • Continue to receive certifications 
  • Follow through on targets to increase rating 
  • Received a CDP rating of “A-” in 2019 and “B” in 2020, a slight decrease in standing
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