Tour operator




Karl-Wiechert-Allee 4

D-30625 Hannover, Germany

T: +49 (0)511 566-00 




  • FTSE4 Good Index
  • CDP “A” Climate change assessment
  • Ethibel Sustainability Index (ESI) Excellence Europe




Charlotte WWiebe


  • RobeccoSam Sustainability Yearbook – Bronze Class distinction
  • TUI Cruises won Cruise Copenhagen Sustainability Award 2019
  • TUI UK & Ireland finalist in the TTG Travel Awards 2019 Responsible Travel initiative of the year category.
  • Robinson Club Jandia Playa became the 1st international hotel outside of Germany to earn the German Sustainable Business Council (DGNB) platinum certificate in 2019.
  • TUI ranked most sustainable travel company in Denmark in the 2019 Sustainable Brand Index.
  • TUI Airways and TUIfly Germany were ranked #1 and #4 most carbon efficient airlines globally in the 2018 atmosfair Airline Index (ranking of #1 and #2 for charter airlines). Since 2015, TUI Airways and TUIfly Germany have been ranked in the top 5 airlines in the global rankings, and in the top 3 positions for charter airlines.
  • TUI UK & Ireland won a Gold award at the WTM World Responsible Tourism Awards in 2018, in the Best for Communicating Responsible Tourism category.
  • TUI Cruises won the Green Light (eco travel) category of the 2018 National Geographic Traveller Readers Awards.
  • TUI Cruises won the myclimate 2018 award for measures taken to reduce CO2 emissions both on ships and land.
  • TUI fly Belgium won the Brussels Airport Environment Award in 2018.
  • TUI Group ranked in the top three most sustainable large companies in the 2017 German Sustainability Awards.
  • TUI Cruises were highly commended in the carbon management category of the 2017 WTM Responsible Tourism Awards.
  • TUI Cruises won the EcoTrophea award at the 2017 German Travel Association Awards.
  • TUI Netherlands won the Sustainable Travel category at the 2017 Dutch Travel Association ANVR Awards for the Kids Council initiative in Curaçao.




SECTIONS :  Sustainability    Evaluation  •  Progress  •  Watch  •  Overview

Company Activity

TUI is the world’s leading tourism group and  covers the entire tourism value chain under one roof. The broad portfolio gathered under the Group umbrella consists of strong tour operators, 1,600 travel agencies and leading online portals, six airlines with around 150 aircraft, over 380 hotels, 18 cruise liners and many incoming agencies in all major holiday destinations around the globe. This integrated offering enables Tui to provide 27 million customers with an unmatched holiday experience in 180 regions. In 2018 financial year, the TUI Group with a headcount of around 70,000 recorded turnover of €18.5bn and an operating result of €1.177bn.


TUI Group operates over 380 own hotels. The facilities run by Tui brands are located in top-class settings in the holiday-making regions – offering a variety of hotel formats with high standards of business performance, service quality and environmental management. The Group’s hotel portfolio includes such well-known brands as Riu and the premium-market Robinson Clubs


TUI Group gears operations to the specific desires of different customers. Hapag-Lloyd Cruises, with four ships, is the leading provider of expedition and luxury cruises in the German-speaking market. The joint venture TUI Cruises offers premium voyages. The fleet currently consists of six vessels. Marella Cruises has six liners serving the British market. The newest vessels will join in 2019.


TUI Group operates Group-owned incoming agencies or holds interests in incoming agencies in almost all countries of relevance to the travel and tourism market. They offer a broad range of services including transfers, excursions or round trips, contributing to quality assurance in the destinations. These agencies and their tourism services are clustered under TUI Destination Experiences


Many strong tour operators with leading positions in their own domestic markets are clustered under the roof of the TUI Group. In Germany they include TUI Deutschland, airtours and Wolters Reisen, in the UK First Choice. TUI operators are also among the leading national brands in Austria, Poland, Switzerland, Denmark, Finland, Norway, Sweden, France, Belgium, the Netherlands, Russia and the Ukraine.


There are five airlines in the TUI Group operating around 150 medium- and long-haul aircraft, including the largest fleet of the latest Boeing Dreamliners. The airlines are TUI Airways, TUI fly, TUI fly Belgium, TUI fly Netherlands and TUI fly Nordic, serving more than 180 destinations around the world.

Company Sustainable Activity


Lead the way 

  • 8.1 million € invested to enhance the positive impacts of tourism 
  • More than 30 TUI Care Foundation projects active in 25 destinations
  • 1.2 million TUI Collection excursions meeting sustainability criteria supported by TUI Care Foundation
  • 3 280 Solar panels installed at Robinson Club Apulia in Italy – One of the largest hotel solar systems in Europe 

Reducing environmental impact 

  • TUI airways and TUI fly Germany ranked #1 and #4 most carbon-efficient airlines globally (in the 2018 atmosfair Airline Index) 
  • TUI’s airlines are 19% more carbon efficient than the average of the six largest European airlines 
  • TUI operates the most modern fleet of cruise ships in the world –13.6 % CO2 emissions per guest night in 2019 vs 2015 (23% lower water consumption vs. 2018)
  • 250 million single-use plastic items eliminated Group-wide

Make a difference 

  • 10.3 million holidays in sustainability-certified hotels (5.6 million in 2015)
  • 83 % of TUI Hotels & Resorts are sustainability-certified
  • 1,177, 000 TUI collection excursions with sustainability at their heart 

Care more 

  • Building the best place to work with colleague engagement score of 76
  • 34% of managerial positions are held by women
  • 14% of eligible colleges participated in Tui’s employee share programme in 2018


  • In 2018, each of Tui’s five tour operator airlines (based in the UK, Germany, Netherlands, Nordics and Belgium) maintained their ISO 14001 environment management certification and all airlines were certified to the latest version of the standard ISO 14001:2015.
  • TUI fly Germany is also registered in the EU Eco-Management and Audit Scheme (EMAS).

Sustainable Development Goals

How company covers SDGs

SDG 4: Ensure inclusive and equitable quality education and promote lifelong learning for all

  • TUI Group is committed to training and people development with various programmes in place across the Group. By 2020, TUI UK will have 2000 new apprenticeships, in addition to 500 positions each year at TUI Germany and over 250 in the Netherlands and Belgium.
  • They support education institutions so that young people and tourism students gain a real understanding of sustainable tourism. “Our Better World” Detective programme, for example, has been rolled out to 60,000 students since it was developed.
  • TUI Care Foundation aims to empower 10,000 careers through the TUI ACADEMY programme, with academies either set up/or in the process of being set up in the Dominican Republic, Namibia, Tanzania, Vietnam, Morocco and Greece.

SDG 7: Ensure access to affordable, reliable, sustainable and modern energy for all

  • They aim to operate Europe’s most carbon-efficient airlines by 2020, with TUI Airways and TUI fly in Germany ranked #1 and #4 most carbon-efficient airlines in the world by the atmosfair global index. 
  • They have carbon improvement targets in place for their airlines, cruise, hotels, ground transport, shops and offices;
  • They are investing in new technology to drive energy efficiency such as TUI Cruise’s new build ships.
  • A number of their hotels are investing in renewable energy, such as Robinson Club Apulia installing one of Europe’s largest solar panel systems for hotels in 2018.

SDG 8: Promote sustained, inclusive and sustainable economic growth, full and productive employment and decent work for all

  • TUI Group employs 70,000 people in over 115 destinations. Their operations contribute to significant direct and indirect job creation.
  • The core focus of their Global Employment Statement is fair and respectful treatment of employees
  • Through their Employee Code of Conduct ( Integrity Passport) they uphold the principles of the UN Global Compact.
  • Their Supplier Code of Conduct sets out the minimum standards they expect from suppliers – including on modern slavery, child labour and decent working conditions.
  • TUI Care Foundation aims to enhance 10,000 local livelihoods through the TUI CARES programme.

SDG 12: Ensure sustainable consumption and production patterns

  • They aim to deliver 10 million greener and fairer holidays a year by 2020, taking customers to hotels with credible sustainability certifications (9.2 million delivered in 2018). Over 80 % of TUI’s owned hotels held sustainability certifications in 2018.
  • They are making their holiday offerings more sustainable – they delivered nearly 1.2 million TUI Collection excursions with sustainability at their heart in 2018 (up by 15 %).
  • TUI is collaborating with UN Environment on the One planet travel with care network.
  • Through the TUI Care Foundation they are supporting sustainable agriculture projects linked to tourism in Greece, Lanzarote, Turkey and Mainland Spain.

SDG 13: Take urgent action to combat climate change and its impacts

  • As operators of aircraft, cruise ships and hotels, their climate impact is significant. They mitigate this through efficiency and renewable energy measures (see SDG 7), and by supporting adaptation and resilience in their destinations.
  • In the Philippines, they are enhancing climate change resilience with training on sustainable farming and fishing for 2,200 families from two vulnerable communities. They are also planting 35 tree nurseries, reforest- ing mangroves, and developing adaptation plans with municipalities.
  • In Mexico with Rainforest Alliance, they are engaging young generations to protect biodiversity in the Riviera Maya through a teacher training program estimated to reach 600 teachers and 6,000 students.

SDG 14: Conserve and sustainably use the oceans, seas and marine resources for sustainable development

  • Conserve and sustainably use the oceans, seas and marine resources for sustainable development.
  • TUI Cruise ships use exhaust gas systems (scrubbers) to minimise pollution and protect the marine environment.
  • Over the last five years, they have organised over 250 beach cleans across 300 km of coastline with over 6,600 people participating.
  • They are working to reduce single-use plastics. Through recent initiatives over 140 million pieces of single-use plastic have been removed from their operations and they aim to increase this to 250 million by 2020.
  • Through the TUI Care Foundation programmes, they aim to protect over 1 million turtles by 2020.

SDG 17: Strengthen the means of implementation and revitalize the global partnership for sustainable development

  • To make ‘Better Holidays, Better World’ a reality and effect change atscale, they collaborate with customers, suppliers, educational and training establishments, government and UN organisations all around the world.
  • TUI is represented on the board of the GSTC, Travelife, Green Star, Futouris and The Travel Foundation.
  • TUI Care Foundation is working with a wide range of international and local partners in destinations around the world such as PLAN International to help empower young women through the TUI.
  • ACADEMY programme and a partnership with UNICEF to support emergency relief and education for the most vulnerable children and their families when a disaster strikes in holiday destinations.


According to the company:


1- Aviation 

  • We will operate Europe’s most carbon-efficient airlines and reduce the carbon intensity of our operations by 10% by 2020. TUI Airlines’ carbon emissions were 65.2 g per revenue passenger kilometre (g CO₂/RPK) in 2019 – a 3.6 % reduction since 2014, our baseline year.  
  • We will reduce TUI Airlines’ carbon emissions per passenger km by 10%. In 2019, carbon emissions per passenger km were 65.2 g CO2 , an improvement of 2.3 % compared with 2018 and a reduction of 3.6 % compared with the 2014 baseline.
  • All TUI’s airlines will be ISO 14001 certified. All five tour operator airlines maintained their ISO 14001 certification.  
  • Our airlines will source food, beverages and other supplies responsibly. TUI fly in Germany and Nordics as well as TUI Airways in UK offer more and more sustainable products, e.g. ‘Bracenet’ which is a bracelet created from fishing nets that have been lost into our oceans. TUI Airlines’ new sustainable amenity kit is encased in a reusable bag which is made from recycled plastic bottles and there is no plastic packaging inside. In addition, TUIfly Nordic has removed all red meat from their flights.
  • We will segregate cabin waste and work with destination airports to improve waste management and recycling. TUI Airlines are currently conducting group wide survey about waste management and recycling facilities of relevant airports. 

2 – Cruise 

  • We will reduce carbon emissions per cruise passenger night by 10%. In 2019, CO2 emissions per cruise passenger night were 99 kg, a 2.1 % reduction compared with 2018 (101 kg) and a 13.6 % reduction compared to the 2015 baseline (114 kg).
  • All TUI cruise ships will be covered by ISO 14001 certification. In 2019, all 17 of TUI’s cruise ships were covered by ISO 14001 certification.
  • Our cruise operations will make improvements in water consumption, waste management, and sulphur and nitrogen emissions. Fresh water consumption per guest night declined by 23% from 110 litres in 2018 to 85 litres in 2019 across the entire fleet. Waste production per guest night was reduced by 8% from 12.7 litres in 2018 to 11.7 litres in 2019.

3 – Ground operations 

  • We will reduce carbon emissions from our offices, retail shops and brochures by 20%. Carbon emissions from approximately 50 major offices totalled 16,213 tonnes of CO2 ; 1,600 retail shops generated 8,329 tonnes of CO2 and 4,679 tonnes of CO2 resulted from brochure production. This in total reflects a 7 % reduction compared with 2018 and a 22 % reduction against the 2015 baseline.
  • Our hotels will reduce carbon emissions per guest night by 10 %. In 2019, average carbon emissions per guest night from TUI Hotels & Resorts was 9.43 kg, a 0.6% increase compared with 2018 (9.37 kg) but still a 5.2% reduction compared to the 2015 baseline (9.95 kg).
  • Our ground transport fleet will reduce carbon emissions per passenger kilometre by 10 %. In 2019, carbon emissions from our coach transport companies were on average 25.7 g of CO2 per passenger kilometre, a 5.5% increase compared with 2018 (24.3 g) but still a 4.1% reduction compared to the 2015 baseline (26.7 g).


  • We will deliver 10 million ‘greener and fairer’ holidays a year by 2020, enabling more local people to share in the benefits of tourism. In 2019, we took over 10.3 million customers to certified hotels.
  • Hotels in our tourism business portfolio will achieve credible sustainability certifications. We have delivered 10.3 million ‘greener and fairer’ holidays (up by 12 % y-o-y) through 1,688 hotels (up by 11.1 %) that were certified to a standard recognised by the Global Sustainable Tourism Council. TUI has also included a sustainability component in contracts with accommodation suppliers setting out minimum standards, e.g. regarding sustainable certification.
  • We will make sure our hotels can access the right tools, learning and expertise to lead the industry. We help hotels through sustainability workshops at local and international conferences, Travelife roadshows and through consultancy support. In addition, we set up an web page for TUI hotels in order to receive updates and news on relevant sustainability topics.
  • Our TUI hotels will include innovative environmental features, invest in skills training for staff, develop local skills and favour local sustainable procurement. In 2019, 73 % of employees in our owned and International Concept hotels were receiving vocational training and there were 5,202 apprenticeships in place; 87 % of employees were nationals of the country and 78 % of food and beverage was sourced from within the country. Average carbon emissions per guest night at TUI Hotels & Resorts and International Concepts was 9.47 kg of CO2 , energy consumption per guest night was 26.6 kWh and total water use 542 litres per guest night.
  • We aim to remove 250 million pieces of single-use plastics from our operations (2018 – 2020). Over 257 million pieces of single-use plastics have been removed from our operations since setting this commitment. For example, 27 million from across our airlines, 31 million from cruise operations and 197 million from our hotel operations. In 2019, TUI signed the International Tourism Plastic Pledge, rolled out Plastic Reduction Guidelines for hotels and held a dedicated workshop for TUI Hotels. 
  • Our destination management companies and excursions will meet sustainability standards. In 2019, we sold 1,221,908 TUI Collection excursions (up by 3.8% from 2018) – 375 ‘unique, authentic and responsible’ excursions in 75 destinations. These excursions are based on local and sustainability elements. TUI has also included a sustainability component in our excursion contracts based on TUI’s minimum standards.
  • We will communicate about sustainability throughout the customer journey. We continue to focus on communicating with customers about sustainability including touch points throughout the booking and holiday journey. In 2019, we launched, in cooperation with the Global Nature Fund an online responsible souvenir guide. We also conducted consumer research on sustainability and tourism in many of our key markets that further highlighted the importance of sustainability to consumers.


  • We will invest € 10 million per year by 2020, to support good causes and enhance the positive impacts of tourism, using the TUI Care Foundation to support this work. Our businesses, colleagues and customers raised €8.1 million to support good causes and enhance the positive impacts of tourism.
  • Our airlines, cruise operations and hotels will deploy new technologies and practices. TUI Cruise’s new build ships use the latest closed-loop technology, so that waste wash water disposal only occurs onshore. Our hotels also continued to invest in innovative technology. For instance, Robinson Club Jandia Playa became the first international hotel outside of Germany to earn the German Sustainable Business Council (DGNB) platinum certification. The new building of the incorporates state-of-the-art standards and is a prime example of sustainable construction in tourism.
  • We will collaborate on initiatives to scale up sustainable aviation fuels. We are committed to reducing fuel consumption until sustainable fuels become commercially viable. We engaged in industry initiatives and research programmes including the Sustainable Aviation Fuel Users Group (SAFUG) and RSB, a multistakeholder organisation with the goal of supporting and driving best practice for sustainable biomaterial production.
  • We will invest in empowering young people. By 2020, TUI Care Foundation aims to improve the life chances of over 100,000 children and youth – with over 59,000 reached in the last two years*. TUI Academies launched in 2019 include supporting vocational training for disadvantaged youth in Greece and providing hospitality training to underprivileged young people in Sri Lanka. 
  • We will invest in protecting the natural environment. Over 1.6 million animals have been protected in the last two years* through projects supported by the TUI Care Foundation, exceeding the ambition of 1 million by 2020. Projects launched in 2019 to protect the natural environment include a destination single-use plastic reduction initiative in Cyprus and an innovative technology project in Kenya to prevent elephant poaching.
  • We will invest in projects that support thriving communities. Over 5,400 livelihoods have been enhanced over the past two years*. By 2020, TUI Care Foundation aims to help enhance 10,000 local livelihoods in destinations through tourism. Projects launched in 2019 include empowering female argan oil producers in rural Morocco and a tourism startup accelerator in Egypt.


  • Align our employee engagement score with high performers. In 2019, a full survey was conducted, in contrast to the shorter Pulse survey the year before. With a commitment index of 76, the TUI Group’s overall results are at the previous year’s level – and thus even 2 points higher than the external global benchmark. The participation rate of 75% also remained stable and is a good indicator that an appreciated feedback culture has been created within the last 5 years. The survey period is followed by a comprehensive follow-up process with results for management and teams. At all levels, “bottom-up and top-down” actions are agreed upon based on the results, which should improve efficiency and commitment across the Group.
  • Create a leadership team reflective of the diverse nature of our business. With employees from over 120 countries in 180 destinations, diversity is a crucial element of TUI. TUI plays a pioneering role with a 55.2% proportion of women among employees and 35.7% in management. For Germany (TUI AG, TUI Deutschland, TUIfly), specific targets had already been fixed in 2015 as part of a self-commitment mechanism provided for under the German Stock Corporation Act AktG) and the Act on Limited Liability Companies (GmbHG). As before, and we are well on track to achieve the targets for 2020. More than half of the Group’s employees are not older than 40 years. The group of employees over 50 remained constant at 15.8%.
  • Roll out people development opportunities. With ‘Learning@TUI’, employees and managers around the world are supported by a large number of learning contents as well as leadership and management programmes: The successive launch of the TUI People ‘Learning’ module has made a digital learning platform available around the world. It offers employees access to a comprehensive online learning portfolio, combining face-to-face training, virtual training, e-learning, video blogs and many other elements. In addition, a new leadership development program “digital.STEP” was developed. This is a 20-week, interactive, practical blended learning programme aiming to enable executives to drive change and strategy implementation. 
  • Our colleagues will be ambassadors of sustainability. We have active sustainability champion networks in many areas of our business, such as TUI Aviation and our markets (Germany, UK, Belgium and the Netherlands). For the second year in a row we rolled out a campaign to raise awareness of and support for the TUI Care Foundation. For the sixth year in a row colleagues in our Destination Experiences division organised an annual clean up campaign – over 2,000 participants cleaned 62 areas in 19 countries.

TUI Group’s business model is not based on sustainability but they engage toward sustainability, as evidenced by their belonging to some ranking such as CDP, and FTSE4Good but also their numerous sustainable awards. Each of their five tour operator airlines maintained their ISO 14001 environment management certification.

As they offer multiple services, TUI needs to be more transparent about the environment management in hotels that they are working with. The tourism industry has multiple impacts: environmental, economic, or even social, so it is important for TUI to anticipate and manage their direct impact but also the one from their clients. It achieves the rating of B.


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