Corrections & Right to Respond

The Impakter Index is a public-interest sustainability research and information platform owned and operated by Klimado GmbH.

We collect, analyze and publish information concerning companies' environmental, social and governance (ESG) practices.

Our assessments are intended to inform public understanding, encourage transparency and support sustainability research.

We recognize that corporate sustainability information can be complex, incomplete or subject to change. We are committed to reviewing substantiated corrections, considering new evidence and correcting material factual inaccuracies.

The Impakter Index does not issue sustainability certifications or accreditations and does not provide investment advice or financial services.

We welcome correction requests from:

• Companies featured in the Impakter Index.
• Authorized company representatives.
• Certification and accreditation bodies.
• Researchers, journalists and subject-matter experts.
• Individuals whose personal information appears in our published research.
• Members of the public who identify potentially inaccurate information.

Requests should identify the information concerned and explain why it may be inaccurate, incomplete, outdated, or misleading.

We review substantiated requests concerning:

Company Information

Incorrect company names, headquarters, websites, business activities, corporate relationships or other factual information.

ESG Data and Disclosures

Inaccurate environmental, social or governance information, including errors in reported policies, sustainability commitments, performance indicators or published disclosures.

Certifications and Standards

Incorrectly attributed, expired, withdrawn, or misrepresented ISO certifications, ecolabels, accreditation details, or other third-party credentials.

Sources and References

Incorrect source attribution, broken references, outdated documentation, or material omissions affecting the interpretation of published findings.

Sustainability Scores and Grades

Potential calculation errors, incorrect inputs, misapplication of the published methodology, or new evidence that may materially affect an assessment.

Company Logos and Trademarks

Incorrectly attributed logos, outdated branding, or substantiated intellectual-property concerns.

Please email:

To help us investigate efficiently, please include:

• Company name and link to the relevant Impakter Index profile.
• Your name, organization, and professional contact information.
• The specific statement, data point, certification or assessment being challenged.
• A clear explanation of the proposed correction.
• Supporting evidence, preferably from official publications, recognized certification bodies, regulatory filings or other verifiable sources.
• The publication date or effective date of the supporting information, where relevant.

Where a request is submitted on behalf of a company, we may ask for reasonable confirmation of the representative's authority.

We do not require companies to purchase services or enter into commercial relationships to submit corrections.

We aim to follow a consistent and evidence-based review process.

Step 1 — Acknowledgment

We aim to acknowledge correction requests within three working days.

Step 2 — Initial Assessment

Our research or editorial team reviews the reported issue, the supporting documentation, and the relevant published information.

Step 3 — Evidence Verification

Where necessary, we may consult official company disclosures, public registers, certification bodies, original sources, or independent experts.

We may request further information from the submitting party.

Step 4 — Editorial Decision

Depending on the findings, we may:

• Correct inaccurate factual information.
• Update outdated information.
• Add relevant context or qualifications.
• Reassess an ESG score or grade where justified.
• Publish a correction or update notice.
• Include or link to a company response.
• Retain the original information where the evidence supports it.
• Remove or restrict specific information where legally required or otherwise justified.

Step 5 — Communication

We aim to communicate the outcome within 30 working days of receiving sufficient supporting information.

Complex cases may require additional time. These timelines are service targets, not guarantees, and do not override applicable statutory deadlines.

Companies assessed by the Impakter Index may submit a factual response to published findings.

A response may:

• Clarify the company's position.
• Identify information the company believes is missing or misinterpreted.
• Provide additional sustainability disclosures or supporting evidence.
• Explain changes in company policies or practices.
• Challenge specific conclusions using verifiable information.

We will consider relevant responses in good faith.

Where appropriate, we may publish, summarise or link to a company response alongside the relevant assessment, clearly identifying it as the company's position.

Responses may be edited for length, clarity, relevance, legal compliance and the protection of third-party rights, without knowingly distorting their substantive meaning.

Submission of a response does not guarantee publication in full, a change in rating or removal of an assessment.

This voluntary process does not replace any statutory right of reply or other legal remedy available under applicable law.

The Impakter Index applies a structured research methodology to assess available sustainability information.

A company may disagree with the methodology, interpretation or conclusions of an assessment without the assessment necessarily containing a factual error.

We distinguish between:

• Factual Errors: Incorrect information, inaccurate data, misattributed certifications or calculation mistakes. These may justify correction and reassessment.
• New Information: Additional evidence or subsequent developments that may justify an updated assessment.
• Differences of Interpretation: Disagreement concerning the weighting, significance or evaluation of evidence. Such disagreements will be considered but do not automatically justify a change.

A company cannot demand a particular score or grade solely because it disagrees with the published result.

Where a methodological or calculation error is established, we will assess its effect on the relevant findings and make an appropriate correction.

We prioritize reliable, relevant and verifiable evidence.

Depending on the issue, this may include:

• Official company reports and regulatory filings.
• Public records and government databases.
• Documentation from recognized certification and accreditation bodies.
• Independent audits and assurance statements.
• Relevant scientific or technical research.
• Other credible, attributable and appropriately dated sources.

Company statements and self-declared sustainability claims may be considered, but they are not automatically treated as independently verified evidence.

In particular, self-declared claims do not establish the existence of a valid third-party certification.

The Index does not itself issue or validate certifications.

When a material factual error is confirmed, we aim to correct it promptly.

Depending on the nature of the correction, we may record the update date, explain the material change or publish a correction notice.

Routine updates to company information may be incorporated without a separate public notice.

Where practical and appropriate, material corrections affecting a previously published assessment will be distinguished from routine data refreshes.

We do not guarantee that every historical version of a company profile will remain publicly accessible.

The Impakter Index aims to maintain editorial and research independence.

Correction requests are evaluated according to evidence, accuracy and the applicable methodology.

The outcome of an assessment must not depend on whether a company:

• Advertises with Impakter.
• Purchases services from Klimado GmbH.
• Participates in an editorial partnership.
• Provides commercial sponsorship.
• Agrees or disagrees with the published findings.

Commercial arrangements do not entitle companies to preferential treatment, favorable ESG grades or suppression of substantiated findings.

No fee is charged for submitting a factual correction or company response.

Requests concerning inaccurate personal data, erasure, objection to processing or other rights under the General Data Protection Regulation (GDPR) are handled separately from ordinary editorial correction requests.

Individuals may contact:

Such requests will be assessed under applicable data-protection law, including any relevant provisions concerning freedom of expression and journalistic purposes.

Nothing in this policy limits statutory data-protection rights.

Companies and rights holders may report concerns involving trademarks, logos, copyrighted materials or incorrect attribution.

Please provide the relevant URL, details of the material concerned, the nature of the claimed rights and supporting documentation.

We will review substantiated requests under applicable law.

The inclusion of a company's name or logo on the Index does not imply endorsement, sponsorship, partnership or affiliation.

We may decline to engage with repetitive, abusive, fraudulent or manifestly unfounded requests, subject to applicable legal obligations.

We may also request further evidence where a claim cannot reasonably be assessed using the information provided.

This does not restrict any legally protected right to correction, reply, complaint or judicial remedy.